To qualify for a return, the following conditions must be fully met:
- Products must be unused, unworn, unwashed, unaltered, and undamaged.
- The identification tag must still be attached to the products.
- Products must be returned in their original packaging.
- Products must be returned within thirty (30) days (for international customers) or ten (10) days (for customers residing in Vietnam) from the date the package was delivered.
Exclusions:
- Discounted products, Made-to-Order, and Made-to-Measure products are not eligible for return.
If all conditions above are satisfied, Tiny Ink will refund the full purchase price of the returned items. Please note that shipping costs, duties, taxes, and fees associated with delivery will not be refunded. If the returned products do not meet the return requirements, you will be notified promptly. You may choose to have the products shipped back to you at your own expense. If you decline, Tiny Ink reserves the right to retain the products and the amount paid.
For more details regarding return shipping, please read the section below or contact our Customer Care team.
You may return products via a shipping service of your choice, at your own expense. Ensure you complete and include all necessary documentation for customs clearance with your return package. We strongly recommend printing and filling out five (5) copies of the Returns Proforma Invoice originally provided with your parcel. Parcels missing documentation will be rejected at customs and returned to you.
All documentation must be in English to satisfy the customs authorities in both your country and Vietnam. We suggest consulting local authorities or your shipping provider to confirm documentation requirements. Tiny Ink cannot be responsible for parcels detained at customs due to incomplete or insufficient documentation.
We highly recommend choosing a traceable shipping service to track your returned package.
Upon receipt and verification of returned products, you will receive an email confirming acceptance. The refund process begins within 30 days of receiving your return request notification, provided that returned items meet all conditions.
Refund processing times vary based on the payment method:
- Credit/Debit Card: Refund timing depends on your credit card provider's policies. The refund date will match the original payment date, ensuring no interest loss.
- PayPal: Refunds are credited immediately to your PayPal account. Actual reimbursement to the card linked to your PayPal account depends on your card issuer's policies.