Welcome to the website of Tiny Ink Services Trading JSC ("Tiny Ink", "we", "us", or "our") at www.tinyink.vn. By using this website or purchasing from us, you agree to be bound by the following Terms of Service, including any additional terms and conditions and policies referenced here or available via hyperlink.
We reserve the right to update or modify these Terms at any time. It is your responsibility to review this page periodically. Your continued use of the website following any changes constitutes acceptance of those changes.
1. GENERAL CONDITIONS
1.1 You represent that you are at least the age of majority in your jurisdiction or have given us consent to allow any of your minor dependents to use this site.
1.2 You may not use our products for any unlawful purpose or violate any laws in your jurisdiction.
1.3 We reserve the right to refuse service to anyone for any reason at any time.
2. PRODUCTS & PRODUCTION POLICY
2.1 Most Tiny Ink products are made-to-order. This means production begins only after an order is placed. Our standard production time is 10–12 business days, after which the product is shipped immediately.
2.2 We do not hold mass inventory. Only discounted items may be available from existing stock.
2.3 We aim to represent our products as accurately as possible, but we cannot guarantee your monitor's display of colors will be exact.
3. PRICES AND PAYMENT
3.1 All prices are listed in the selected currency at checkout. Prices do not include customs duties or import taxes, which may be charged separately by your country.
3.2 We reserve the right to modify prices at any time without notice.
3.3 Payment must be made using one of the accepted methods shown at checkout. Payments are securely processed by our payment gateway partners.
4. SHIPPING & DELIVERY
4.1 Express shipping takes 3–7 working days depending on your location. Shipping costs, duties, and taxes are calculated at checkout.
4.2 You will receive a tracking number via email once your order has shipped. All orders are shipped via DHL Express.
4.3 Orders placed during holidays or non-working days will be processed on the following business day.
5. RETURNS & REFUNDS
5.1 Made-to-order and made-to-measure items are non-returnable unless defective or incorrect.
5.2 For other eligible items, you may request a return within 30 days (for international orders) or 10 days (within Vietnam) from the delivery date. Items must be unworn, unwashed, with the original identification tag attached, and returned in original packaging.
5.3 Refunds (excluding shipping costs and duties) will be issued after we receive and inspect the returned item. If the return is not approved, the item can be shipped back to you at your expense.
6. INTELLECTUAL PROPERTY
All content on this site, including images, text, graphics, and logos, is the property of Tiny Ink or its content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.
7. LIMITATION OF LIABILITY
Tiny Ink is not liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our website or products. All products are provided "as is" without warranties unless explicitly stated.
8. GOVERNING LAW
These Terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes will be handled under Vietnamese jurisdiction.
9. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
Tiny Ink Services Trading JSC
Email: customercare@tinyink.com.vn
Address: 4/4 Phan Ke Binh St, Dakao, District 1, Ho Chi Minh City, Vietnam
Phone: +84 929996228