The following General Terms and Conditions of Sale govern the offer and sale of products on our website ("www.tinyink.com.vn"). The products purchased on www.tinyink.com.vn are directly sold by TINY INK Services Trading JSC.
Requests for information should be made through our Customer Care: click here to contact Customer Care. For additional legal information go to the Customer Care area.
There you can find information on orders, shipments, refunds, and returning products purchased on www.tinyink.com.vn. For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy, and Return & Exchange Policy.
1. OUR BUSINESS POLICY
1.1 We offer products for sale on www.tinyink.com.vn and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.tinyink.com.vn
1.3 These General Terms and Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders relating to products on www.tinyink.com.vn between the users of www.tinyink.com.vn
1.4 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.tinyink.com.vn through links, banners, or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions since we shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of www.tinyink.com.vn and third parties.
2. HOW TO EXECUTE A CONTRACT
2.1 In order to place an order for the purchase of one or more products on www.tinyink.com.vn, you must fill out the online order form and send it electronically to us, following the relevant instructions.
2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs, and references to the terms and conditions for returning purchased products.
2.3 An order shall be deemed to have been submitted when we receive your order form electronically and the order's information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with us.
2.8 After your order form has been submitted, we will process your order.
2.9 We may not process purchases when there are not sufficient guarantees of solvency when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that we have not carried out your purchase order specifying the reasons thereof. If the products displayed on www.tinyink.com.vn are no longer available at the time of your last access and once we have received your order form, we shall inform you of the unavailability of the ordered products within twelve (12) to fifteen (15) days from the day after we received your order. If the order form has been sent and the price has been paid for items that are no longer available, we will refund the amount paid for those items.
2.10 By submitting an order form to and making a contract with us, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.tinyink.com.vn.
2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.tinyink.com.vn, even through links, including the General Terms and Conditions of Use and Privacy Policy.
2.12 Upon submission of an order form, we shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 On www.tinyink.com.vn, we only offer products marked with the TINY INK trademark. These products are produced by TINY INK Services Trading JSC.
3.2 We do not sell second-hand products, flawed products, or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on www.tinyink.com.vn on each product page. The products offered for sale on www.tinyink.com.vn may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which we cannot ship, will be automatically canceled.
3.6 All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
3.7 Should you decide to exercise your right to return purchased products, we have the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.
4. PAYMENTS
4.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.
4.2 In the case of payment by credit/debit card, the payment will be processed by Paypal. Paypal is a company that provides payment processing services for the sale of products on www.tinyink.com.vn. All credit card details (for example, card number, expiration date, details of cardholder) will be sent via an encrypted protocol to the banks which provide remote electronic payment services.
These details will not be used by Paypal nor by us or their authorized agents, except for carrying out procedures relevant to your purchase, for example issuing refunds in the case of returns (subsequent to the exercise of your right to return) or for reporting cases of fraud or other ancillary matters.
The price for the purchase of products and the costs for their shipping and delivery as indicated on the order proposal form will be charged to your account at the moment in which the purchased products are shipped.
5. CUSTOMS AND DUTIES
All prices aren't inclusive of customs and import duties. Tax and shipping fee will be calculated when you checkout.
6. SHIPPING AND DELIVERY OF THE PRODUCTS
For specific product shipping and delivery, procedures see the Customer Care area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
7. CUSTOMER CARE
Please contact our Customer Care for further information.
8. RETURNS
8.1 You may return products purchased within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from receiving the products purchased on www.tinyink.com.vn.
8.2 To return products it is necessary to complete the online Return Form within 30 days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from receiving the order.
8.3 The products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.
8.4 You can ship your returns with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for customs clearance. All such documentation should be in English so it can be used both by the authorities of the country you are shipping from (for export) and by the Hong Kong authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at customs because of lacking or insufficient documentation.
We highly recommend that you choose a shipping service that permits you to trace the delivery at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date on which you received your order.
8.5 The return right - besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above - shall be deemed correctly exercised once the following conditions have been fully met:
-
the online Return Form must be correctly completed and submitted within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from receipt of the order;
-
the products must not have been used, worn, washed or damaged;
-
the identification tag must still be attached to the products with the disposable seal;
-
the products must be returned in their original packaging;
-
the products must be returned within thirty (30) days (apply for outside of Vietnam) or ten (10) days (apply for the customer living in Vietnam) from the date the package was delivered to you.
-
8.6 If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products. Shipping costs, duties, taxes, and fees you have paid for the delivery of the purchased products shall not be refunded.
8.7 We shall refund the amount already paid for the purchase of products and the shipping costs of their delivery to you only if the products are returned for reasons that may be due to us, such as when the products do not have the promised essential characteristics, have manufacturing defects or they have been erroneously delivered.
8.8 We shall refund amounts already paid as soon as possible and in any case within thirty (30) days from the date on which We became aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, We will promptly start the refund procedure as indicated in section 9.
8.9 In the event that your return does not comply with the terms and conditions set out in section 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid. Nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back. If you do not wish to receive the products in the conditions in which they were sent back, we shall be entitled to keep the products and retain the amount paid for your purchase of the products.
9. REFUND TIMES AND PROCEDURES
9.1 After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 8 above. When we are able to confirm that such conditions have been met, We shall send you an email confirming the acceptance of the returned products.
9.2 Whatever payment type you used, the refund procedure shall be started within thirty (30) days from when we were informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
9.3 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded to the individual who made the payment.
9.4 The value date for the credit shall be the same as the value date of the original debit and consequently, you shall not suffer interest losses.
10. PRIVACY
10.1 You will find information on how we process your personal data by clicking on Privacy Policy.
10.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of www.tinyink.com.vn.
10.3 For further information on our Privacy Policy you can contact us at customercare@tinyink.com.vn.
11. GOVERNING LAW
These General Terms and Conditions of Sale and any disputes or claims arising out of or in connection with its subject matter (including non-contractual disputes and claims) are governed by and construed in accordance with the laws of Vietnam.
12. AMENDMENTS AND UPDATES
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.tinyink.com.vn.